full500 Casino & Sportsbook Data Care

This page describes what we collect when you use full500 and how we keep that data protected. We understand that your personal information—email, phone number, payment details—is sensitive. Our commitment is to handle it with care, transparency, and respect for your privacy.

When you register with full500, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), or play our live-dealer tables and sportsbook markets, we collect certain data. This policy explains what, why, and how we protect it. We update this policy as our service evolves; significant changes are communicated via email.

What We Collect on full500

We collect your email address, phone number, and a password you create. Once verified, you provide identity information for account security—typically a government-issued ID and a selfie for larger withdrawal requests. We also collect transaction records: deposits, withdrawals, dates, amounts, and the payment method used (e.g., QRIS, e-wallet). When you access full500 from Jakarta, Surabaya, Bandung, Medan, or Semarang, we may log your approximate location for fraud detection and regulatory compliance.

We collect betting and play history—which markets you place orders on, which live-dealer tables you join, which slots you play. This helps us understand service usage and technical performance. We also collect IP address, device type, browser, and basic analytics to detect abuse and ensure system stability. Cookies on your device help us remember your login preferences and language choice.

How We Use Your Data

We use your email and phone for account verification, login, and support communication. We use your identity documents to verify your age and prevent fraud—especially during withdrawals above standard thresholds. Transaction history helps us process deposits and withdrawals correctly and comply with anti-money-laundering (AML) regulations. We analyze betting and play patterns to detect abuse (duplicate accounts, collusive play, suspicious activity) and to improve our live-dealer stream quality and market depth.

We do not sell your personal data to third parties. We do not use your data for marketing unless you explicitly opt in via email. We do not share your data with competitors or unrelated businesses. We share data only with:

• Payment processors (banks, e-wallet providers) necessary to complete your deposits and withdrawals
• Fraud-detection services to protect all account holders
• Law enforcement or regulatory bodies, only when legally required
• Our support team and technical staff, under strict confidentiality agreements

Data Retention and Your Rights

We retain your account data for as long as your account exists. If you close your account, we keep transaction records for seven years to comply with financial regulations. After that, we delete personal details (email, phone, ID scans) unless legal obligation requires retention.

You have the right to request access to your data, correct inaccuracies, and ask us to delete personal information (subject to legal obligations). You can export your transaction history from your account settings. To exercise these rights, contact our support team via email or in-app chat. We respond within ten business days.

Data access

You can request a copy of all personal data we hold on you. We provide it in a machine-readable format.

Data correction

If your email, phone, or address is wrong, you can update it in account settings. We correct it immediately.

Data deletion

You can request deletion of personal data after account closure, subject to legal retention requirements.

Opt-out of cookies

You can disable non-essential cookies in your browser settings. This may affect login convenience but not security.

Our full500 Data Protection Standards

We encrypt all data in transit (when you send it to us) and at rest (when stored on our servers) using industry-standard SSL and AES-256 encryption. Our servers may sit outside Indonesia—some in Singapore, some in Europe—but all are protected by equivalent security standards and contractual confidentiality clauses. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

Your password is never stored in plain text. We hash it using a modern algorithm so that even our staff cannot see it. If you forget your password, we send a reset link to your email; you create a new one. Two-factor authentication (via SMS) is available if you enable it in account settings.

We comply with data-protection principles relevant to the jurisdictions we serve, including GDPR where applicable and Indonesian data laws. If a data breach occurs—unauthorized access to your account—we notify you immediately via email and take steps to prevent further compromise. You can change your password, disable your account, or request account closure from settings.